Return and Refund Policy

Return & Refund Policy – Renaissance Salon & Academy

At Renaissance Salon & Academy, we strive to provide the best services and customer satisfaction. Please review our return and refund policies below:

Salon Services

✅ No Refund Policy: Once a service has been availed, we do not offer refunds. However, if you are unsatisfied with the service, please notify us within 24 hours, and we will offer a complimentary correction.

✅ Appointment Cancellations: Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations may incur a fee.

Academy Courses

✅ Course Fees: Fees paid for training programs are non-refundable. If you are unable to continue, you may request to reschedule your course within 30 days, subject to availability.

✅ Product & Kit Returns: Products or kits purchased for training cannot be returned once opened. Unused and unopened products may be returned within 7 days with an original receipt.

Retail Products

✅ Returns & Exchanges: We accept returns of unused, unopened retail products within 7 days of purchase, accompanied by a receipt. No returns on used or opened products.

✅ Damaged Products: If a product is defective or damaged upon purchase, please report it within 24 hours for an exchange.

For any concerns, feel free to contact us directly. We appreciate your understanding and support! 💇‍♀️✨